Provider Platform Access Disruption

Incident Report for Grow Therapy

Resolved

We became aware of an issue impacting account access for a small number of providers. Our engineering team immediately began investigating and identified the underlying cause.

A fix was deployed, and the issue was fully resolved by 3:00 PM ET. Some providers may have experienced temporary disruptions to their workflows during this window. If you are still experiencing any issues, please reach out to our support team via the Contact Us page or by logging in to your portal.

Posted Apr 09, 2026 - 06:00 EDT